Service -If you are not 100% satisfied with the service we have provided we will refund your money.
Integrity - Our service technicians will not swear, smoke, do not use drugs and will not leave your home without cleaning up.
Repair - We guarantee your repair will be done right or it will be done free. When a repair falls under warranty it will also be done for free.
Replace/Install - All equipment we have installed in your home will perform as stated or it will be repaired/replaced to your satisfaction.
What to Expect When You Call The Neill Company's "AIRWORX"
When you call The Neill company you will speak with a real person who can politely and efficiently handle your service request. If you have to leave a message we will get back to you as soon as possible.
You may request same day service or schedule a future appointment set to match your schedule.
The person you speak with will efficiently handle your request.
Service technicians will arrive at your home wearing company uniforms. You will be notified ahead of time that they are on their way so you will expect them
Each technician is drug tested and background screened so that you can rest assured that you are safe and secure when allowing him into your home.
Our service technicians are paid by the hour, not performance based like some companies. What does this mean to you? It means an honest, efficient repair.
Service trucks are stocked with parts - even older hard-to-find parts. If for some reason we don't have the part on the truck, then our service technician will go to our shop and get it, at no extra charge.
Just good old-fashioned air and heating system service-along with a quality service mentality that's hard to find these days.
The Neill Company has been taking care of the Jacksonville/Northeast Florida region since 2004. We make just one promise to our customers and that is "your satisfaction is 100% guaranteed". To date hundreds of businesses and homeowners have come to count on this promise. We also maintain an A+ rating with the Better Business Bureau.
THE NEILL COMPANY'S HEATING AND AIR CONDITIONING SERVICES